September 23, 2017 |
NCQA Recognized Tufts Medical Center as a Patient-Centered Medical Home
December 20, 2013  | 
Boston, MA - The National Committee for Quality Assurance (NCQA), the renowned healthcare quality improvement organization, has recognized Tufts Medical Center’s hospital-based primary care practice, General Medical Associates (GMA), as a level-3 Patient-Centered Medical Home (PCMH) with distinction, NCQA’s highest designation in the PCMH 2011 Recognition Program. Fewer than 40 primary care practices in the entire state of Massachusetts have achieved a level 3 PCMH. PCMH recognition affirms that a primary care practice provides an exceptionally high level of quality, team-based, patient-focused care.

“The NCQA Patient-Centered Medical Home is a model of 21st century primary care that combines access, teamwork and technology to deliver quality care and improve health,” said NCQA President Margaret E. O’Kane. “NCQA’s PCMH recognition shows that Tufts Medical Center’s primary care practice has the tools, systems and resources to provide their patients with the right care at the right time.” 

To qualify for level-3 PCMH status, Tufts Medical Center was required to show proof that they provide and maintain a high level of patient engagement and outreach, effectively removing barriers to care. NCQA conducted a rigorous review of the primary care practice’s operations, processes and procedures, requiring evidence that it provides same-day appointments, offers extended office hours, calls high-risk patients to ensure they understand their discharge summary after hospital admissions, returns patient phone calls in a timely manner and has a representative available by phone to answer emergency questions at all times. NCQA rates each practice applying for PCMH recognition on a scale of 1-to-100; a total of 83 points is required for level-3 PCMH. GMA received a score of 94.  Continue>

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