Patient Engagement Provides Enhancements to Health Care Delivery System
Oak Brook, IL - Patient engagement in practice improvement projects resulted in enhancements to the health care delivery system at University of Wisconsin (UW) Health, Madison, Wisconsin, as well as provided unique and essential contributions, according to an article, “Engaging Patients at the Front Lines of Primary Care Redesign: Operational Lessons for an Effective Program,” in the December 2014 issue of The Joint Commission Journal on Quality and Patient Safety.
Current national health care policy and local market pressures are encouraging organizations to partner with patients in an effort to improve the value of the health care delivery system. From 2009 to 2014 at UW Health, 47 teams engaged patients in practice improvement projects. William Caplan, M.D., and co-authors studied the improvement projects and identified five key components for fostering a culture of patient engagement:
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