Web-Based Toolkit Helps Improve Patient-Provider Communication
Boston, MA - Health care organizations have been implementing health information technology at increasing rates in an effort to engage patients and caregivers improve patient satisfaction, and favorably impact outcomes. A new study led by researchers at Brigham and Women's Hospital (BWH) finds that a novel web-based, patient-centered toolkit (PCTK) used by patients and/or their healthcare proxys in the hospital setting helped them to engage in understanding and developing their plan of care, and has the potential to improve communication with providers. The results of the study are published in the Journal of the American Medical Informatics Association.
The research study, Promoting Respect and Ongoing Safety through Patient-centeredness, Engagement, Communication, and Technology (PROSPECT), provided patients and their caregiver's iPads on which they could access novel tools to participate in their plan of care during hospitalization. The study was conducted in the medical intensive care and oncology units at BWH. The PCTK provided access to educational content specific to a patient's condition and facilitated patient-provider communication using a novel messaging platform integrated into providers' workflow. In this study, researchers evaluated their enrollment strategy, use and usability of patient tools, and the content of patient-generated messages.
"Doctors and nurses oversee the plan of care, but the patients' goals, priorities, and preferences may not always be effectively conveyed to the clinical care team. Decision-making should be shared among patients, families and healthcare providers. We found that this tool widened communication, helping patients and family members partner with healthcare providers to improve the quality and safety of their care," says lead author Anuj Dalal, MD, and a hospitalist in BWH's Division of General Medicine and Primary Care." Continue>
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